How can I ensure the quality of the products I purchase?
At Yours Trulee & Co., we prioritize quality and individuality in every item we offer. Each product is carefully selected and handcrafted, ensuring that you receive a unique piece that meets high standards of craftsmanship.
What is the return policy for items purchased from Yours Trulee & Co.?
Returns are accepted for store credit only and must be initiated within 10 days of delivery. Items must be unworn, unwashed, and in original condition to qualify for a return. Please refer to our detailed return policy for specific guidelines and conditions.
How does Yours Trulee & Co. handle shipping and delivery?
Orders are shipped via USPS or UPS, and shipping timelines provided at checkout are estimates. Once your package is handed over to the carrier, delivery times are determined by them. Tracking information will be emailed once your order ships. Please see our shipping policy for more information.Â
What should I do if my order arrives damaged or incorrect?
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue to facilitate a resolution. Claims submitted after this timeframe may not be eligible for replacement or credit.
Are there any items that cannot be returned?
Yes, certain items are final sale and cannot be returned, including items discounted by 20% or more, sale or clearance items, accessories, swimwear, shoes, custom merchandise, and gift cards. Please review our return policy for a complete list of ineligible items.
How can I contact Yours Trulee & Co. for further inquiries?
You can reach us via email at contact.yours.trulee@gmail.com. We are committed to addressing your questions and concerns promptly and effectively.
Is there a limit on the number of items I can return?
Yes, customers may return up to 7 items per month. This policy helps us maintain inventory balance and fair pricing while continuing to offer thoughtfully curated pieces.
What should I do if my package is lost or delayed?
If your package has not arrived after the estimated delivery date, please reach out to us for assistance. While we pack every order with care, we are not responsible for shipping delays caused by the carrier. All shipments include up to $100 of carrier insurance for lost or damaged packages.
